Privacy Policy
1. Introduction
Welcome to Utsav Ghar. We respect your privacy and are committed to handling your personal information responsibly when you visit our website, place an order, or contact us.
This Privacy Policy explains how personal information may be collected, used, shared, and protected when you interact with our store.
2. Information We Collect
Depending on how you use our store, we may collect the following information:
- Contact information: Name, email address, phone number, and shipping address.
- Order information: Products purchased, order history, payment status, and delivery details.
- Payment information: Payment-related details processed through our payment service providers.
- Technical information: Device, browser, IP address, and website usage information, where collected.
- Customer communications: Messages and enquiries you send to our support team.
We aim to collect only information reasonably needed to operate our store and provide our services.
3. How We Use Your Information
We may use your information to:
- Process and manage orders.
- Arrange shipping and delivery.
- Send order confirmations and relevant updates.
- Respond to customer questions and complaints.
- Process eligible cancellations, returns, and refunds.
- Maintain store security and prevent fraud.
- Meet applicable legal, tax, and accounting obligations.
- Improve our website and customer experience.
- Send promotional communications where permitted and, when required, with your consent.
4. Sharing of Information
We may share relevant information with service providers when necessary to operate our store, including:
- Shopify and other website service providers.
- Payment gateways and payment processors.
- Suppliers and fulfilment partners that need delivery details to ship orders.
- Courier and logistics companies.
- Customer support, analytics, and security providers.
- Government authorities or other parties where disclosure is legally required.
We do not authorize service providers to use customer information beyond their permitted purposes.
5. Payments
Payments may be processed by third-party payment providers. Your payment information is handled according to the relevant provider's processes and privacy terms.
We do not intentionally collect or store complete payment card details on our own systems unless an authorized payment process specifically supports this.
6. Cookies and Similar Technologies
Our website and service providers may use cookies or similar technologies to support website functionality, understand usage, maintain security, and measure marketing performance.
You can manage certain cookie settings through your browser or any privacy controls made available on our website. Disabling some cookies may affect website functionality.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and comply with applicable legal requirements.
Retention periods depend on the type of information and the relevant obligations.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to raise concerns about its handling.
To make a privacy-related request, contact us using the details on our Contact Us page. We may need to verify your identity before responding.
10. Third-Party Services
Our store may link to or use third-party websites and services. Those services have their own privacy practices, and we encourage you to review their policies.
11. Children's Privacy
Our store is intended for people who can lawfully make purchases. We do not knowingly seek to collect personal information from children in violation of applicable law.
12. Changes to This Policy
We may update this Privacy Policy when our business practices, services, or legal requirements change. The revised version will be published on this page with an updated effective date where appropriate.
13. Contact Us
For questions or requests concerning this Privacy Policy, contact Utsav Ghar using the contact information provided on our Contact Us page.
Utsav Ghar — Bringing Festive Joy Home.