Returns & Refunds Policy
Our Commitment
At Utsav Ghar, we want you to have a positive shopping experience. This policy explains how to contact us about damaged, defective, incorrect, or eligible return items.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact our customer support team as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the issue, where applicable
We will review your request and explain the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable requirements.
Return Eligibility
Return eligibility depends on the product, its condition, and the reason for the return.
Before returning an item, contact us for instructions. Please do not send a product to a supplier or other address without receiving return instructions from our support team.
Any exclusions or conditions will be communicated clearly and will not override your rights under applicable law.
Refunds
Once a refund is approved, we will explain the refund method and expected processing timeline.
Refunds will be issued through the original payment method where supported, or another lawful method agreed upon where necessary.
Your bank or payment provider may require additional time to reflect the refund.
Cancellations
If you need to cancel an order, contact us as soon as possible with your order number.
Cancellation may depend on whether the order has already been processed or dispatched. This does not affect any cancellation or other rights available to you under applicable law.
Return Shipping
We will explain any applicable return-shipping arrangements and charges when reviewing your request. Responsibility for return shipping will depend on the circumstances, our stated terms, and applicable law.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, please contact our support team if you need to report an order issue or request an eligible return or refund.
Refund arrangements for COD orders will be explained when your request is reviewed.
How to Request Assistance
Contact us through the details provided on our Contact Us page. Include your order number and a clear explanation of the issue so we can assist you efficiently.
Utsav Ghar — Bringing Festive Joy Home.