Terms of Service
1. Introduction
Welcome to Utsav Ghar. These Terms of Service apply to your access to and use of our online store, including purchases made through our website.
By using our store, you agree to these terms, subject to your rights under applicable law. Please read them carefully before placing an order.
2. Our Products
Utsav Ghar offers festive home décor and decorative products, which may include decorative lighting, torans, diyas, and other home accessories.
We aim to display accurate product descriptions, photographs, prices, and specifications. Actual colors or appearance may vary slightly due to lighting, photography, or device settings.
Please review the product description and specifications before placing an order.
3. Product Availability
Product availability may change without notice. Adding an item to your cart does not guarantee that it will remain available until your order is confirmed.
If a product becomes unavailable after an order is placed, we will contact you regarding the available options and any applicable refund.
4. Prices and Payments
Prices and applicable charges will be displayed before you complete your purchase.
Available payment methods may include prepaid payment options and Cash on Delivery, where offered.
Orders remain subject to payment verification and applicable fraud-prevention checks. We will not apply undisclosed charges to your order.
5. Orders and Acceptance
Submitting an order is a request to purchase the selected products.
We may need to verify order details, availability, delivery information, or payment status before accepting or processing an order.
If we cannot fulfil an order, we will communicate the issue and arrange any applicable refund in accordance with our policies and applicable law.
6. Shipping and Delivery
Orders are shipped according to our Shipping Policy and the delivery information provided at checkout or otherwise communicated to you.
Delivery estimates are not guarantees unless expressly stated as such. Delays may occur because of courier operations, weather, public holidays, or other circumstances.
Please provide accurate delivery and contact information when placing an order.
7. Cancellations, Returns, and Refunds
Cancellations, returns, replacements, and refunds are handled according to our Returns & Refunds Policy and applicable law.
Nothing in these terms limits any mandatory consumer rights that apply to your purchase.
8. Customer Responsibilities
When using our store, you agree to provide accurate information, use lawful payment methods, and refrain from activities that interfere with the website, compromise its security, or misuse its services.
You must not use our website for fraudulent, unlawful, or harmful purposes.
9. Intellectual Property
Content on our store, including brand elements, original text, graphics, and website design, may be protected by applicable intellectual property laws.
You may not reproduce or commercially use protected content without appropriate Permission, except where permitted by law.
Product images and materials belonging to third parties remain subject to their respective rights.
10. Third-Party Services
Our store may rely on third-party services, including payment processors, courier companies, and website applications.
Those services may be subject to separate terms and policies. We remain responsible for our obligations to customers as required by applicable law.
11. Limitation of Liability
To the extent permitted by applicable law, Utsav Ghar is not responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law, or limits mandatory consumer rights.
12. Changes to These Terms
We may update these Terms of Service when our business practices or legal requirements change. Updated terms will be published on this page.
Changes will apply as permitted by applicable law and will not remove rights that customers have already acquired.
13. Governing Law
These terms are subject to applicable laws of India. Any dispute will be handled by the appropriate forum or court in accordance with applicable law and mandatory consumer protections.
14. Contact Us
If you have questions about these Terms of Service, please contact Utsav Ghar using the contact information provided on our Contact Us page.
Utsav Ghar — Bringing Festive Joy Home.